Friday, May 23, 2014

How to Cancel a Subscription or Membership Billed by Epoch




If you are being charged for an online subscription or membership site and the billing descriptor says Epoch.com, it is very easy to manage your subscription online. If you wish to update your payment information, retrieve a password, change a password, or cancel your subscription, you can do this quickly and easily from our online services at any time. 


If you are looking to discontinue a membership or subscription, the easiest way to do so is to use the online tool called the purchase finder.  Once you identify the item you wish to manage, you may update your payment information should you wish to continue your membership, or if you choose to cancel your membership you may do so. When cancelling a subscription, you will receive an e-mail to the address you entered at the time of purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can help you locate your membership/subscription.

Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!


  • Use the "Purchase Finder" to find or manage your purchase
  • Send an email to billingsupport@epoch.com with your question or request
  • Use our instant chat feature and get a live agent right away 
  • Phone us to speak to a live representative at any time
  • Request an agent to call you at your convenience
          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.




 

Monday, May 19, 2014

Epoch Accepts Qiwi







The QIWI Wallet electronic payment system was launched at the end of 2007. The system allows customers to quickly and conveniently make payments online for utilities, mobile phone bills, internet, online shopping purchases, bank loans and much more.

Simplicity and favorable payment conditions have made QIWI Wallet one of the most popular payment systems on the Russian internet. Website: www.w.qiwi.ru.


Qiwi is an eWallet payment product available in Kazakhstan, Ukraine, and Russia.




For a complete list of the local payment types accepted at Epoch click here



Wednesday, April 16, 2014

Merchants: The Top 10 Reasons to use Epoch as your Primary Billing Company




Everyone loves a Top 10 list.  Here are a few of the best reasons that Epoch should be your first choice for online processing.  



# 10 - State-of-the-Art Live Agent Support
The art and science of keeping your customers happy and maintaining your profits is one of the most important things we do.  With over 17 years of experience handling hundreds of thousands of calls, Epoch's call center represents the industry benchmark.  The always open call center offers live agent customer support for your members in over a hundred languages and is available every hour of every day. Calls are answered within seconds and your customers are never diverted into a series of menus that keep your customers on hold.  Our customer service representatives handle each call with professionalism and with the concerns of all parties in mind.  CSR's can even help retain your members longer by offering them discounted offers to continue their memberships. 

# 9 - True International Billing

Since your customers come to your site from many countries, you need a billing company that can process transactions globally.  Not only do we process transactions for consumers from all over the world, we also present the payment form in your customers language, accept all major card types as well as a number of regional card types, and bill your customers in one of 59 different currencies (default currency is presented based on geographic location).  Fewer clicks, less friction, and a familiar look and feel all lead to increased sales with Epoch's smart payment forms.
 
# 8 - Acquisition and Retention
The two goals that every site faces are acquisition and retention.  Since we don't own or operate pay-sites, or outsource to other billing companies for such services, the following comes straight from the front lines - our clients.  Time and again they tell us that their sites complete more sales (better throughput) with Epoch, and that their conversions from traffic, to trial to recurring are better, and that their customers remain members longer (retention) when processing is handled by Epoch. 
 

# 7 - Denied Order Reattempt
Most often referred to as "cascading" Epoch will at your request automatically send sales that we decline to your secondary billing company in an attempt to gain approval elsewhere.  Since the functionality is completely hosted by Epoch there are no integration concerns for your sites as with most other similar and costly products.   Epoch's cascading services are free. 
  

# 6 - EpochStats
View all your sales including affiliate sales processed by a secondary processor with EpochStats.  Additionally, affiliates who send sales to programs using EpochStats can rest assured that their sales are tracked even if the primary processor declines the sale and it is approved by a secondary billing company.   Additionally, affiliate sales which are tracked through EpochStats can merge their various accounts into one weekly payout.

# 5 - The Premium Features Suite
Epoch's Premium Features Suite is unmatched in the industry and includes one-click cross sales and upsales to any Epoch processed program.  As an Epoch client, you can make traffic deals with other Epoch clients giving you an enormous opportunity to offer additional products to your customers and increase your revenue.  Our premium features are easy to use and most require no integration or programming.  All you need to do is tell us which options you would like to implement and we do the rest.
 
# 4 - The Golden Cash Register
Epoch accepts more types of credit and debit cards than any other High Risk Internet Payment Service Provider (HRIPSP).  These include Visa, MasterCard, Switch/Solo, Discover, JCB, Maestro, Carte Blueu, Online Checks, Delta, Visa Electron, Visa Debit, MasterCard Debit, Direct Debit, Diners Club, ELV, iDeal, spfortuberweisung, DIRECTebanking, Ukash, and more.  By accepting these payment types you can reach virtually every cardholder on the planet without paying an additional premium to accept local forms of payment. 
For a complete list of the local payment types accepted at Epoch click here


 # 3 - No Reserve Hold Back or Security Deposit
Nada. Zilch. Zero.  Unlike other processors who hold between 5% and 10% of your weekly transactions over a 6 month period as a reserve, Epoch does not withhold any of your hard earned money.  By not retaining a deposit or reserve, Epoch gives you more access to your money than anyone else.
 
# 2 - The Priceless Part of the Equation:  Experience.
 

You can't buy experience off a shelf, but what you can do is take advantage of the experience of others.  Epoch is the oldest HRIPSP in the world serving the digital entertainment industry since 1996.  We process millions of transactions annually on behalf of our clients and have amassed an enormous database of information that we use to continually refine our methods and operations.  We have grown with the Internet as one of the pioneers in online processing and offer more services and marketing tools in one place than you can find anywhere else.
  

# 1 - The Bottom Line:  Payday.
You simply make more and keep more of your money with Epoch.

By providing better throughput, better tracking, more currency types, and more marketing features, it stands to reason that we will help your sites make more money than any other billing company.  By utilizing our free cascading system you pick up even more sales.  By using our billing support call center, we help you minimize credits and maintain chargeback ratios and we help you increase your retention.  Epoch is your best choice for online billing and we are extending an invitation to prove it to you. 


Contact us today to find out how we can help take your business to the next level.














Monday, April 14, 2014

What is a Member or Subscription ID?

Epoch's Billing Support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, and/or technical problems including accessing/viewing website content, password assistance or just to cancel your membership/subscription.

What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.


Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

  • Use the "Purchase Finder" to find or manage your purchase
  • Send an email to billingsupport@epoch.com with your question or request
  • Use our instant chat feature and get a live agent right away 
  • Phone us to speak to a live representative at any time
  • Request an agent to call you at your convenience
          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.




 

Friday, April 11, 2014

How to Cancel a Subscription or Membership Billed by Epoch



If you are being charged for a subscription or membership site and the billing descriptor says Epoch.com, it is very easy to manage your subscription online.

The easiest way to cancel a membership or subscription is to use the online tool called the purchase finder.  Once you identify the item you are being charged for, you may update your card number should you wish to continue your membership, or if you choose to cancel your membership may easily do so. When cancelling a subscription, you will receive an e-mail to the address you entered upon purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can help you locate your membership/subscription.

Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

  • Use the "Purchase Finder" to find or manage your purchase
  • Send an email to billingsupport@epoch.com with your question or request
  • Use our instant chat feature and get a live agent right away 
  • Phone us to speak to a live representative at any time
  • Request an agent to call you at your convenience
          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.




 

Thursday, April 10, 2014

World Currencies

 
Epoch helps your business grow by accepting multiple currencies. Our merchants can accept the following currencies which are automatically presented based on your customers location. 
  • USD = (USA) U.S. Dollar
  • EUR = (European Union) Euro
  • GBP = (Great Britain) British Pound Sterling
  • JPY = (Japan) Japanese Yen
  • AUD = (Australia) Australian Dollar
  • CAD = (Canada) Canadian Dollar
  • CHF = (Switzerland) Swiss Franc
  • CNY = (China) Chinese Yuan
  • DKK = (Denmark) Danish Krone
  • HKD = (Hong Kong) Hong Kong Dollar
  • NOK = (Norway) Norwegian Krone
  • NZD = (New Zealand) New Zealand Dollar
  • SEK = (Sweden) Swedish Krona
  • ZAR = (South Africa) South African Rand
  • SGD = (Singapore) Singapore Dollar
  • ARS = (Argentia) Argentinean Pesos



Find out more at Epoch.com 
  
 

Wednesday, April 9, 2014

Our payment forms transalte eleven languages.



If your surfer doesn't speak English, they may not buy your product if they can not read the payment page. Epoch's payment forms determine what language your surfer uses and provides them a form they can read. 

Epoch's global billing services automatically present payment forms in eleven languages. Presentment of the appropriate language is determined by the customers browser setting.

Supported languages include:


  • English
  • Spanish
  • Japanese
  • Italian
  • French
  • Korean
  • Norwegian
  • German
  • Danish
  • Dutch
  • Portuguese
  • Chinese
  • Serbian
  • Russian


Find out more at Epoch.com