Monday, October 6, 2014

How to Resolve a Charge from Epoch

If you are not sure why they've received a charge from Epoch, there's an easy way to find out.  Epoch is a payment service provider for many online merchants. 

So, how do you know what you were charged for?

At the time of sale you were sent an email confirmation (purchase receipt) for your initial purchase which describes what you bought, the name of the website from which you made the purchase, the terms of the purchase, your order ID, and a link to our customer service should you have any questions.

If you cannot retrieve your email receipt for the transaction, you can easily find the details of the sale by using the Purchase Finder on Epoch's home page.  There you can review any charges processed by Epoch and see exactly what they were for and when they were made.

People understandably get upset when they think someone has taken their money without authorization.  They feel they've been ripped off or have fallen victim to a scam.  While it is a possibility that someone may have used your credit or debit card without your authorization, it is very rarely the case.  People often make purchases they later forget about.  A quick review from the Epoch website or with a helpful customer service representative can help you recall what you bought.  

If you wish to find out why you received a charge from Epoch, this is how you do it: 

1)  Use your email search field and type in "Epoch" to retrieve your email receipt.  Information about your purchase and how to contact customer support can be found there.

2)  If you can't locate your receipt, go to where you can use the Purchase Finder tool to identify the purchase made to your card.  

3)  If you're still having trouble, you can call our customer support center any time of day and get a live agent on the phone within seconds.  There are no endless menus to navigate and calls are generally connected to a helpful agent within fifteen seconds.     Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810 - Multilingual services available.

4) If you'd rather not call, you may use our live chat option. You'll be connected to a helpful agent within a few seconds. - Multilingual services available.

5) Alternatively you may send us an email with any question you have. Write to

In the unfortunate circumstance that your card number has been compromised, we'll be happy to help you resolve the charges. After reversing any fraudulent charges, you will need to contact your bank's fraud department and report your card as stolen so they may issue you a new card number.  If you delay reporting a lost, stolen, or compromised card, your liability for additional fraudulent purchases increases.

Epoch is a trusted name since 1996 and we never forget that we are a service industry.  We're always here to help.

Friday, October 3, 2014

Customer Service - Billing Support

If you know your member or transaction ID, have it ready.  If not, no problem!  There are other ways to identify your purchase with us. 

We make it easy for you to contact us!   The choice is yours. 
  1. Use the "Purchase Finder" listed on the front page of the site 
  2. Send an email to with your request
  3. Use our instant message feature to chat with a live agent instantly  
  4. Call and speak to a live representative 
                    Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810 customer service is available 24 hours a day / 7 days a week / 365 days a year.

Thursday, October 2, 2014

Epoch Accepts ClickAndBuy

ClickandBuy International Ltd is an e-commerce business that allows payments and money transfers to be made through online. According to the ClickandBuy website there are over 14 million ClickAndBuy customers who can pay at over 16,000 merchants –  including the Apple iTunes Store, T-Online, Parship, ADAC,, or

Originally established in 1999 in Cologne, Germany, they later established operations in the United Kingdom with head offices in London and under the regulation of the Financial Conduct Authority (FCA).

ClickAndBuy enables online shoppers to pay for goods or services without exposing their credit card or other account information to each merchant. Payment details are held by ClickAndBuy which have agreements with the merchants for payment fulfillment. They offer
50 local and international payment methods and bill in over 120 currencies worldwide.

Since March 2010 ClickandBuy, as a 100% subsidiary of Deutsche Telekom AG, has been representing the online-payment strategy of Europe's largest telecommunications company.
You can learn more about ClickAndBuy by clicking the logo above. 

For a complete list of the local payment types accepted at Epoch click here

Wednesday, October 1, 2014

Epoch Celebrates 18 Years

After starting its business in 1996, today Epoch's marks its 18th anniversary from their offices in Santa Monica, California.

Epoch is an Internet Payment Service Provider (IPSP) which enables companies offering/selling digital content to accept global payments without requiring them to obtain and manage their own merchant account. Offering worldwide acceptance, multiple currencies, state of the art merchant tools, subscription and per-unit billing, world class customer service, and a full suite of marketing and revenue features, Epoch is a benchmark of online billing services. 

Processing credit cards and other international payment types for Internet merchants, Santa Monica, Calif.-based Epoch is one of the most known and trusted names within the e-commerce billing space serving a broad range of merchants.
If you are an online merchant seeking a payment solution, contact us to find out how Epoch can help your online business thrive.  


Friday, May 23, 2014

How to Cancel a Subscription or Membership Billed by Epoch

If you are being charged for an online subscription or membership site and the billing descriptor says, it is very easy to manage your subscription online. If you wish to update your payment information, retrieve a password, change a password, or cancel your subscription, you can do this quickly and easily from our online services at any time. 

If you are looking to discontinue a membership or subscription, the easiest way to do so is to use the online tool called the purchase finder.  Once you identify the item you wish to manage, you may update your payment information should you wish to continue your membership, or if you choose to cancel your membership you may do so. When cancelling a subscription, you will receive an e-mail to the address you entered at the time of purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can help you locate your membership/subscription.

Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

  • Use the "Purchase Finder" to find or manage your purchase
  • Send an email to with your question or request
  • Use our instant chat feature and get a live agent right away 
  • Phone us to speak to a live representative at any time
  • Request an agent to call you at your convenience
          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810

Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.


Monday, May 19, 2014

Epoch Accepts Qiwi

The QIWI Wallet electronic payment system was launched at the end of 2007. The system allows customers to quickly and conveniently make payments online for utilities, mobile phone bills, internet, online shopping purchases, bank loans and much more.

Simplicity and favorable payment conditions have made QIWI Wallet one of the most popular payment systems on the Russian internet. Website:

Qiwi is an eWallet payment product available in Kazakhstan, Ukraine, and Russia.

For a complete list of the local payment types accepted at Epoch click here

Wednesday, April 16, 2014

Merchants: The Top 10 Reasons to use Epoch as your Primary Billing Company

Everyone loves a Top 10 list.  Here are a few of the best reasons that Epoch should be your first choice for online processing.  

# 10 - State-of-the-Art Live Agent Support
The art and science of keeping your customers happy and maintaining your profits is one of the most important things we do.  With over 17 years of experience handling hundreds of thousands of calls, Epoch's call center represents the industry benchmark.  The always open call center offers live agent customer support for your members in over a hundred languages and is available every hour of every day. Calls are answered within seconds and your customers are never diverted into a series of menus that keep your customers on hold.  Our customer service representatives handle each call with professionalism and with the concerns of all parties in mind.  CSR's can even help retain your members longer by offering them discounted offers to continue their memberships. 

# 9 - True International Billing

Since your customers come to your site from many countries, you need a billing company that can process transactions globally.  Not only do we process transactions for consumers from all over the world, we also present the payment form in your customers language, accept all major card types as well as a number of regional card types, and bill your customers in one of 59 different currencies (default currency is presented based on geographic location).  Fewer clicks, less friction, and a familiar look and feel all lead to increased sales with Epoch's smart payment forms.
# 8 - Acquisition and Retention
The two goals that every site faces are acquisition and retention.  Since we don't own or operate pay-sites, or outsource to other billing companies for such services, the following comes straight from the front lines - our clients.  Time and again they tell us that their sites complete more sales (better throughput) with Epoch, and that their conversions from traffic, to trial to recurring are better, and that their customers remain members longer (retention) when processing is handled by Epoch. 

# 7 - Denied Order Reattempt
Most often referred to as "cascading" Epoch will at your request automatically send sales that we decline to your secondary billing company in an attempt to gain approval elsewhere.  Since the functionality is completely hosted by Epoch there are no integration concerns for your sites as with most other similar and costly products.   Epoch's cascading services are free. 

# 6 - EpochStats
View all your sales including affiliate sales processed by a secondary processor with EpochStats.  Additionally, affiliates who send sales to programs using EpochStats can rest assured that their sales are tracked even if the primary processor declines the sale and it is approved by a secondary billing company.   Additionally, affiliate sales which are tracked through EpochStats can merge their various accounts into one weekly payout.

# 5 - The Premium Features Suite
Epoch's Premium Features Suite is unmatched in the industry and includes one-click cross sales and upsales to any Epoch processed program.  As an Epoch client, you can make traffic deals with other Epoch clients giving you an enormous opportunity to offer additional products to your customers and increase your revenue.  Our premium features are easy to use and most require no integration or programming.  All you need to do is tell us which options you would like to implement and we do the rest.
# 4 - The Golden Cash Register
Epoch accepts more types of credit and debit cards than any other High Risk Internet Payment Service Provider (HRIPSP).  These include Visa, MasterCard, Switch/Solo, Discover, JCB, Maestro, Carte Blueu, Online Checks, Delta, Visa Electron, Visa Debit, MasterCard Debit, Direct Debit, Diners Club, ELV, iDeal, spfortuberweisung, DIRECTebanking, Ukash, and more.  By accepting these payment types you can reach virtually every cardholder on the planet without paying an additional premium to accept local forms of payment. 
For a complete list of the local payment types accepted at Epoch click here

 # 3 - No Reserve Hold Back or Security Deposit
Nada. Zilch. Zero.  Unlike other processors who hold between 5% and 10% of your weekly transactions over a 6 month period as a reserve, Epoch does not withhold any of your hard earned money.  By not retaining a deposit or reserve, Epoch gives you more access to your money than anyone else.
# 2 - The Priceless Part of the Equation:  Experience.

You can't buy experience off a shelf, but what you can do is take advantage of the experience of others.  Epoch is the oldest HRIPSP in the world serving the digital entertainment industry since 1996.  We process millions of transactions annually on behalf of our clients and have amassed an enormous database of information that we use to continually refine our methods and operations.  We have grown with the Internet as one of the pioneers in online processing and offer more services and marketing tools in one place than you can find anywhere else.

# 1 - The Bottom Line:  Payday.
You simply make more and keep more of your money with Epoch.

By providing better throughput, better tracking, more currency types, and more marketing features, it stands to reason that we will help your sites make more money than any other billing company.  By utilizing our free cascading system you pick up even more sales.  By using our billing support call center, we help you minimize credits and maintain chargeback ratios and we help you increase your retention.  Epoch is your best choice for online billing and we are extending an invitation to prove it to you. 

Contact us today to find out how we can help take your business to the next level.