Friday, April 24, 2015

Epoch Accepts Discover Card

From the site: 

Discover has the highest acceptance among the top 100 U.S. retailers
Discover has millions of loyal cardmembers throughout North America
Over 5,000 new merchants start accepting Discover each day
There are over 30 issuers of Discover cards and the number continues to grow
Over 900,000 Pulse ATMs worldwide
Diners Club is accepted in over 185 countries, and territories
JCB honors Discover on its network of over 1 million Japanese merchants and ATMs
China UnionPay provides Discover access to all ATMs and electronic payment merchants in Mainland China

Monday, October 6, 2014

How to Resolve a Charge from Epoch

If you are not sure why they've received a charge from Epoch, there's an easy way to find out.  Epoch is a payment service provider for many online merchants. 

So, how do you know what you were charged for?

At the time of sale you were sent an email confirmation (purchase receipt) for your initial purchase which describes what you bought, the name of the website from which you made the purchase, the terms of the purchase, your order ID, and a link to our customer service should you have any questions.

If you cannot retrieve your email receipt for the transaction, you can easily find the details of the sale by using the Purchase Finder on Epoch's home page.  There you can review any charges processed by Epoch and see exactly what they were for and when they were made.

People understandably get upset when they think someone has taken their money without authorization.  They feel they've been ripped off or have fallen victim to a scam.  While it is a possibility that someone may have used your credit or debit card without your authorization, it is very rarely the case.  People often make purchases they later forget about.  A quick review from the Epoch website or with a helpful customer service representative can help you recall what you bought.  

If you wish to find out why you received a charge from Epoch, this is how you do it: 

1)  Use your email search field and type in "Epoch" to retrieve your email receipt.  Information about your purchase and how to contact customer support can be found there.

2)  If you can't locate your receipt, go to where you can use the Purchase Finder tool to identify the purchase made to your card.  

3)  If you're still having trouble, you can call our customer support center any time of day and get a live agent on the phone within seconds.  There are no endless menus to navigate and calls are generally connected to a helpful agent within fifteen seconds.     Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810 - Multilingual services available.

4) If you'd rather not call, you may use our live chat option. You'll be connected to a helpful agent within a few seconds. - Multilingual services available.

5) Alternatively you may send us an email with any question you have. Write to

In the unfortunate circumstance that your card number has been compromised, we'll be happy to help you resolve the charges. After reversing any fraudulent charges, you will need to contact your bank's fraud department and report your card as stolen so they may issue you a new card number.  If you delay reporting a lost, stolen, or compromised card, your liability for additional fraudulent purchases increases.

Epoch is a trusted name since 1996 and we never forget that we are a service industry.  We're always here to help.

Friday, October 3, 2014

Customer Service - Billing Support

If you know your member or transaction ID, have it ready.  If not, no problem!  There are other ways to identify your purchase with us. 

We make it easy for you to contact us!   The choice is yours. 
  1. Use the "Purchase Finder" listed on the front page of the site 
  2. Send an email to with your request
  3. Use our instant message feature to chat with a live agent instantly  
  4. Call and speak to a live representative 
                    Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810 customer service is available 24 hours a day / 7 days a week / 365 days a year.

Thursday, October 2, 2014

Epoch Accepts ClickAndBuy

ClickandBuy International Ltd is an e-commerce business that allows payments and money transfers to be made through online. According to the ClickandBuy website there are over 14 million ClickAndBuy customers who can pay at over 16,000 merchants –  including the Apple iTunes Store, T-Online, Parship, ADAC,, or

Originally established in 1999 in Cologne, Germany, they later established operations in the United Kingdom with head offices in London and under the regulation of the Financial Conduct Authority (FCA).

ClickAndBuy enables online shoppers to pay for goods or services without exposing their credit card or other account information to each merchant. Payment details are held by ClickAndBuy which have agreements with the merchants for payment fulfillment. They offer
50 local and international payment methods and bill in over 120 currencies worldwide.

Since March 2010 ClickandBuy, as a 100% subsidiary of Deutsche Telekom AG, has been representing the online-payment strategy of Europe's largest telecommunications company.

You can learn more about ClickAndBuy by clicking the logo above. 

For a complete list of the local payment types accepted at Epoch click here

Wednesday, October 1, 2014

Epoch Celebrates 18 Years

After starting its business in 1996, today Epoch's marks its 18th anniversary from their offices in Santa Monica, California.

Epoch is an Internet Payment Service Provider (IPSP) which enables companies offering/selling digital content to accept global payments without requiring them to obtain and manage their own merchant account. Offering worldwide acceptance, multiple currencies, state of the art merchant tools, subscription and per-unit billing, world class customer service, and a full suite of marketing and revenue features, Epoch is a benchmark of online billing services. 

Processing credit cards and other international payment types for Internet merchants, Santa Monica, Calif.-based Epoch is one of the most known and trusted names within the e-commerce billing space serving a broad range of merchants.
If you are an online merchant seeking a payment solution, contact us to find out how Epoch can help your online business thrive.  


Friday, May 23, 2014

How to Cancel a Subscription or Membership Billed by Epoch

If you are being charged for an online subscription or membership site and the billing descriptor says, it is very easy to manage your subscription online. If you wish to update your payment information, retrieve a password, change a password, or cancel your subscription, you can do this quickly and easily from our online services at any time. 

If you are looking to discontinue a membership or subscription, the easiest way to do so is to use the online tool called the purchase finder.  Once you identify the item you wish to manage, you may update your payment information should you wish to continue your membership, or if you choose to cancel your membership you may do so. When cancelling a subscription, you will receive an e-mail to the address you entered at the time of purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can help you locate your membership/subscription.

Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

  • Use the "Purchase Finder" to find or manage your purchase
  • Send an email to with your question or request
  • Use our instant chat feature and get a live agent right away 
  • Phone us to speak to a live representative at any time
  • Request an agent to call you at your convenience
          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810

Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.