Looking For A Payment Solution?

If you are a merchant selling digital content or online services and looking for an Internet Payment Service Provider, we have a comprehensive solution for you.  

The Benefits of Using an IPSP

There are many aspects to an online business, but ultimately once you've established your site and created your good or service, you need a means to accept payments.  Ideally you want a solution that helps you maximize revenue, relieves the most stress, enables you to focus on building your business, and provides longevity.

• Epoch enables your online business to accept a lot more payment types than you could with your own merchant account.  Currently we are accepting 40 different payment types.  Depending on how much international traffic you have, alternative payment types can increase sales as much as 10% to 20%. 
• Using an IPSP which has an enormous database of fraud information and analysis to protect your account provides a considerable advantage.  The vast amount of merchants we process for helps us identify and block all types of "friendly fraud" and deliberate fraud, and includes protection from fraudulent affiliates.
• By using an IPSP you shift the risks of a personal merchant account in a high risk merchant category to an established IPSP who specializes in this type of processing.
• A risk management team monitors your sales and manages your portfolio to ensure you remain within card association thresholds with regard to credits and chargebacks, domestic and foreign.
• Epoch provides 24/7/365 support to your customers in virtually every language by phone, chat, and email.
• Epoch provides its clients with cutting edge payment forms and other features such as our latest release, Logo GPS.  Our Smart Payment Forms are custom generated for each transaction and address each customer in their language, the currency of their location, and with payment options popular in their region.
• Epoch does not charge any type of reserve withholding or security deposit.  You keep more of your money from day one.
• You don't need to have perfect credit to use an IPSP.
• You have a personal account representative that you can contact with any questions you may have about your account.
• Epoch provides 24/7/365 technical support should you have a problem with your password scripts or billing issues.

For a complete list of the local payment types accepted at Epoch click here.

Contact us to learn more about how we can help your online business thrive.

How to cancel or manage a subscription billed by Epoch

If you know your member or transaction ID, have it ready.  If not, no problem!  There are other ways to identify your purchase with us. 

We make it easy for you to contact us!   The choice is yours. 

1. Use the "Purchase Finder" listed on the front page of the site 
2. Send an email to billingsupport@epoch.com with your request
3. Use our instant message feature to chat with a live agent instantly  
4. Call and speak to a live representative 

                    Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810
 

Epoch.com customer service is available 24 hours a day / 7 days a week / 365 days a year.

Epoch Payment Solutions

Epoch, a technology company based in Santa Monica, California specializes in international payment solutions for merchants based in the United States and the European Union. 

Founded in 1996, Epoch is a fully approved Internet Payment Service Provider (IPSP) as recognized by the credit card associations, (a PCI compliant Level-1 Service Provider) and a leading innovator of web-based billing for domestic and international online markets. 

Epoch provides merchants with customized billing services by accepting payments on their behalf, eliminating the need to obtain and manage their own merchant account and customer service center. By centralizing the payment process Epoch is able to drastically reduce a merchant's exposure to fraudulent transactions while accepting more payment types than a typical merchant would have access to.   This vastly increases opportunities in markets around the globe where less traditional payment types are more often used.  

Epoch shows up on your billing statement

Sometimes a customer is not sure why they've received a charge from Epoch.  That's because we are the payment service provider for thousands of online merchants.  So, how do you know what you've been charged for?

If you did not receive your email receipt for the transaction, then you can easily find out the details by using the Purchase Finder on Epoch's home page.  There you can review any charges processed by Epoch and see exactly what they were for and when they were made.

People understandably become upset when they think someone has taken their money without authorization.  They feel they've been ripped off or have fallen victim to a scam.  While it is a possibility that someone may have used your credit or debit card without your knowledge, this is very rarely the case.  People often make purchases they later forget about.  A quick review from the Epoch website or with a helpful customer service representative can help you recall what you purchased.  


To find out why you received a charge from Epoch, use any of the following:

1)  We emailed a receipt for your purchase to you when we authorized your payment.  Open your email account an use your personal email search bar and type in "Epoch" to try to retrieve your email receipt from Epoch.  Information about your purchase and how to contact customer support can be found there.

2)  If you unsuccessful finding your receipt, go to Epoch.com where you can use the Purchase Finder tool to locate the purchase made to your card.  

3)  If you're still unable to retrieve your information, you can call our customer support center any time of day and get a live agent on the phone within seconds.  There are no endless menus to navigate and calls are generally connected to a helpful agent within fifteen seconds.

4) If you'd rather not call, you may use our live chat option.  You will be connected to a helpful agent within moments.  

5) Alternatively you may send us an email with any question you have or request us to call you at a convenient time. 

Please visit out FAQ page if you have further questions. 


In the unfortunate circumstance that your card number has been compromised, we'll be happy to help you resolve the charges.  You will then want to contact your bank's fraud department and report your card as stolen so they may reissue you a new card number.  If you delay reporting a lost, stolen, or compromised card, your liability for additional fraudulent purchases increases.

Epoch is a trusted name since 1996 and we never forget that we are a service industry.  We're always here to help.

For a complete list of the local payment types accepted at Epoch click here.