Wednesday, February 27, 2013

Fast, Friendly and Easy Customer Service





Award Winning Services  - Outstanding Customer Support

One of the easiest ways to find an answer to any question you have related to a bill, is to contact our customer support center via instant chat.  Within moments you can be chatting with an experienced and friendly customer support representative who can help you with questions regarding a bill, a purchase, password retrieval, and membership services. 

Prefer to speak to a live agent?  No problem.  We're always open and available.  Calls are answered within seconds with no myriad of menus to navigate to reach a live agent in our U.S. offices.  And, our services provide translation to virtually any language.

You can always rest assured when your transactions are processed by Epoch that your purchases are secure and that you always have access to our customer service any time of day or night, every single day.



Friday, February 22, 2013



See a charge from Epoch.com? 

If you see a charge on your statement with an Epoch descriptor, it means that you made an online purchase that was processed by us on behalf of a merchant.  If you are unclear what the charge is for, you may contact us toll free by phone, or by email, via Skype, or instant chat.  We are available 24/7/365 to answer your questions or to help you with your purchase.

You may also take advantage of our online tools to help you find your purchase.  Simply go to Epoch.com to get started or to reach us anytime.  We are always here for you.




Thursday, February 14, 2013

International Payment Services


You have your skills.  We have ours.

(Click to enlarge)

Contact us today to learn more about how
Epoch can help you grow your online business.

Monday, February 11, 2013

Payment Types Accepted by Epoch



What's In Your Customer's Wallet?

Epoch processes transactions for customers throughout the world.  Our secure payment forms dynamically adjust to each customer's language, preferred currency, and available payment options.  Since not every payment type makes sense for every product type, we only present the options that compliment your products and are applicable to your customers.


We continue to add new international, regional, and local payment types.  Currently we accept the following forms of payment:
  
Visa
Visa Debit
MasterCard
MasterCard Debit
Discover
BC Card

Boleto Bancario
Carte Bleue
Delta
DinaCard
Diners Club
EU Debit (Direct Debit/EC/ELV)
Direct Debit
Payment Network (Sofort or Directebanking)
Dutch Incasso
eKonto

ePay
Erste/Sparkasse
Euteller

Giro Pay
iDeal
JCB
Maestro
Switch
MisterCash
Neosurf
PaySafeCard

POLi
postepay
Przelewy 24
Qiwi
SafetyPay
Sporopay
Switch
TicketPremium
toditoCash
Ukash





(This page is updated as new payment types are added.) 


Note: Nordea, eNets, BankLink, Unet, Ukash, and TicketSurf are no longer accepted.


To learn more please visit our site





Friday, February 8, 2013

International Currency Conversion





It's a global marketplace
Epoch's payment forms have a lot of automated features such as language detection and automatic currency conversion.  Our forms automatically detect your surfers preferred currency type so they are presented with a payment page that not only speaks their language, but shows them a sales amount they immediately understand. 



This automated convenience for your customers provides the best user experience possible and helps increase your sales.  Help grow your international traffic by using Epoch's payment services. 


Our growing list of currencies currently includes the following: 

South African Rand
Argentine Peso
Aruban Florin
Australian Dollar
Barbadian Dollar
Bermudan Dollar
Boliviano
Bahamian Dollar
Belize Dollar
British Pound Sterling
Canadian Dollar
Chilean Peso
Colombian Peso
Costa Rican Colon
Croatian Kuna
Czech Republic Koruna
Danish Krone
Dominican Peso
East Caribbean Dollar
Euro
Guatemalan Quetzal
Guyanaese Dollar
Haitian Gourde
Hong Kong Dollar
Honduran Lempira
Hungarian Forint
Indonesian Rupiah
Israeli New Sheqel
Indian Rupee
Jamaican Dollar
Japanese Yen
South Korean Won
Lebanese Pound
Mexican Peso
Malaysian Ringgit
Netherlands Antillean Guilder
Nicaraguan Cordoba
Norwegian Krone
New Zealand Dollar
Panamanian Balboa
Peruvian Nuevo Sol
Philippine Peso
Polish Zloty
Paraguayan Guarani
Qatari Rial
Romanian Leu
Russian Ruble
Saudi Riyal
Singapore Dollar
Surinamese Dollar
Swedish Krona
Swiss Franc
Thai Baht
Turkish Lira
Trinidad & Tobago Dollar
New Taiwan Dollar
Ukrainian Hryvnia
United Arab Emirates Dirham
U.S. Dollar
Uruguayan Peso


Even more reasons Epoch should be your payment service provider of choice!



Tuesday, February 5, 2013

An A+ Rated Accredited Business


Epoch is a PCI DSS Level One service provider.


Established in 1996, we are recognized as a BBB Accredited business since 08/20/1999.


From the Better Business Bureau website:

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.

Description
This company's business is ecommerce billing services.


Factors that raised this business's rating include:

Length of time business has been operating
Complaint volume filed with BBB for business of this size 
Response to complaint(s) filed against business 
Resolution of complaint(s) filed against business
BBB has sufficient background information on this business




Monday, February 4, 2013

We're always open.


If you would like to speak with one our support agents,
please call us.

USA and Canada Toll Free:  1 (800) 893-8871
                                    Fax:   1 (310) 315-5164

USA and International:       +1 (310) 664-5810
                                   Fax: +1 (310) 314-5164


Or visit our site where you can chat with us online,
send us an email, or request that an agent call you.

Contact Us









Friday, February 1, 2013

The Benefit of using an Internet Payment Service Provider (IPSP)

How does a merchant benefit from using an IPSP over obtaining their own merchant account?  

First, let's define what an IPSP is.  An IPSP is a company that enters into agreements with banking institutions and is approved by Visa to process and settle transactions on behalf of online merchants. Epoch is an IPSP and Visa defines Epoch’s clients as Sponsored Merchants.

There are many different types of merchants ranging from service industries to big box retail stores.
Merchant types are identified by their Merchant Category Code (MCC) and card associations have different sets of rules for various categories.  Some categories are considered to be of higher risk than others, such as travel industry purchases (5962), and outbound telemarketing (5966), and inbound teleservices (5967).  Internet purchases are also labeled "card-not-present" transactions, which, further complicates the risk of accepting payments online.   

The acquiring bank's assessment of the risk can affect whether they are willing to do business with the merchant at all,  the interchange rates that they offer the merchant, and any holdbacks or other risk-mitigation costs that they deem applicable. 

“High Risk” merchant accounts can be difficult to obtain and are more expensive than other categories.  The acquiring banks require substantial reserves that may not be returned to the merchant for many years.  As a sponsored merchant processing with Epoch, you are not required to maintain a reserve or security deposit, perhaps the only IPSP that does not hold back your funds.  Moreover, individual merchant accounts cannot offer the full range of premium features that Epoch does, and do not include complete back-end affiliate tracking and transaction cascading systems (for secondary and alternative processors).

Perhaps most importantly, Epoch’s clients receive the benefit of its risk management department, 24/7/365 customer call center and 24/7/365 merchant support for no additional fee.  The team at Epoch constantly monitors each clients’ portfolio to ensure that their accounts remain in good standing with the card associations.  We do this at the granular level of each product option offered, not just on a portfolio or site level. 

The cost for a merchant to recreate these services would be substantial, and if a merchant is unable to remain within card association guidelines for consumer disputes it risks being permanently banned by the card associations from accepting credit card transactions.

Since 1996, Epoch has specialized in processing online transactions and has amassed an enormous amount of transaction data which helps us to continually refine our systems, ensuring that we serve both our merchants and their customers with the highest level of service.  

To learn more, visit us at Epoch.com.