For Merchants: Expand your international reach...

(click image to enlarge)

Target your customers as never before by offering 

them payment options based on their location.

You can use it anywhere you like.

It's easy to install.

 It increases sales.  

It appeals to your international traffic.  

And it's free!

- From your friends at Epoch -

Merchants: What Billing Model Works Best For You?

Epoch offers flexible billing models designed to optimize your online business.  Since 1996, Epoch  has specialized in subscription or membership billing and we are certified by the major card brands and compliant with all Payment Card Industry (PCI) requirements.

What billing model works best for you? 


One Time Billing
Sometimes called "single shot" billing, you may charge your customers a one time fee for a product or service from your website.   

Automated Recurring Billing (ARB)
Recurring billing is significantly more challenging than processing one-time payments.  It has been our specialty since 1996.  This type of billing is used for subscription and membership based sites.  We make it easy to automate your entire subscription process. 
 
Per Unit Billing
For those merchants using unit software to sell content from your site such using minutes or credits, we can accommodate any type of unit you need to bill for.  Great for games, mobile apps or any virtual item that works best in this billing model. 

One Click Billing
The one click billing method enables you to make offers to your existing or returning customers. Your customers are not required to re-enter their payment information to make additional purchases, thus, streamlining add-on sales.


For a complete list of the local payment types accepted at Epoch click here.

Contact us to learn more about how we can help your online business thrive.

Epoch Accepts Maestro

Maestro is MasterCard's primary debit brand in the UK.  There are over 650 million Maestro branded cards issued worldwide. 

Maestro, one of the world's most widely recognized global deposit access brands, represents instant buying power and cash access convenience worldwide. It can be used online and is also a PIN-based debit product that can be used to make purchases and get cash at ATMs worldwide.

Epoch accepts Maestro from Belgium, Hungary, Ireland, Italy, Poland, Portugal, Romania, Slovenia, Spain, and the United Kingdom.  

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts Ewire

Ewire is a real-time bank and card transfer service offering fast, secure money transfers between customers and merchants.

Ewire is based on the debit card model and endorsed and supported by all major Danish Banks, Visa,
MasterCard, Eurocard, Dankort. In Norway and Sweden, ewire supports all major debit cards.

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts POLi Payments

POLi is an internet payment service that allows a customer to pay an online merchant directly to a nominated bank account using their online bank account. Payments are instantly debited from the customer’s account and the merchant is immediately notified that the payment has occurred. A credit card is not required but the customer must be registered with the merchant and must be registered for online banking with their bank.  It is used in Australia and New Zealand. 

For a complete list of the local payment types accepted at Epoch click here. 

Epoch: Your online cash register for worldwide billing

If you are selling digital content or online services and need an Internet Payment Service Provider (IPSP), we have an established, comprehensive solution for you.  

There are many aspects to an online business, but ultimately once you've established your site and created your product or service, you need a means to accept payments.  Ideally you want a solution that helps you maximize revenue, relieves the most stress, enables you to focus on building your business, provides longevity, has flexibility, and excellent support.

The Benefits of Using Epoch's Payment Services

• Epoch enables your online business to accept a lot more payment types than you could with your own merchant account.  Currently we are accepting over 40 payment types.  Depending on how much international traffic you have, alternative payment types can increase sales as much as 10% to 20%. 
• Using an IPSP which has an enormous database of fraud information and analysis to protect your account provides a considerable advantage.  The vast amount of merchants we process for helps us identify and block all types of "friendly fraud" and deliberate fraud, and includes protection from fraudulent affiliates.
• By using an IPSP you shift the risks of a personal merchant account in a high risk merchant category to an established IPSP who specializes in this unique type of processing.
• An expert risk management team monitors your sales to ensure you remain within card association thresholds with regard to credits and chargebacks, domestic and foreign.
• Epoch provides 24/7/365 support to your customers in virtually every language by phone, chat, and email.
• Epoch provides its clients with cutting edge payment forms and other features such as our latest release, Logo GPS.  Our Smart Payment Forms are custom generated for each transaction and address each customer in their language, the currency of their location, and with payment options popular in their region.
• Epoch does not charge any type of reserve withholding or security deposit.  Other IPSPs do.  With Epoch, you keep more of your money from day one.
• You don't need to have perfect credit to use an IPSP.
• You have a personal account representative that you can contact with any questions you may have regarding your account.
• Epoch provides 24/7/365 technical support should you have a problem you need to discuss with a technician or have any billing issues.

For a complete list of the local payment types accepted at Epoch click here.

Contact us to learn more about how we can help your online business thrive.

Epoch Clients: Payout Options

For clients using Epoch's award winning processing services, funds can be received by check or wire, and now through payment services Payoneer and Paxum. 

Choose the service that works best for your business.  

 

Contact your account representative with any questions.  

Epoch Accepts JCB

Japan Credit Bureau (JCB) is a credit card company based in Tokyo, Japan.  It is accepted at JCB merchants, Discover Network Merchants in the United States, and Union Pay Merchants in China.


Its cards are issued in 20 different countries. 69.26 million JCB cardmembers worldwide use their cards to purchase over US$62.7 billion of goods and services annually in 190 countries worldwide.

 

For a complete list of the local payment types accepted at Epoch click here.

Logo GPS: Making every surfer feel at home with your site

(click image for larger view)

For Epoch Merchants:

To best promote the most ideal payment options for your customers, we introduced a product that will give your Epoch processed sites a localization feature which informs your customers of their region-specific payment options prior to visiting the payment page.

Our Logo GPS (Geo-targeted Payment Script) provides visitors to your site with a custom generated graphic displaying the logos of the most popular local payment options for their location.  It is easy to implement and gives your site a custom feel to international customers.

Logo GPS is the perfect complement to our Smart Payment Form which vastly reduces the number of decisions for the customer. The payment types presented are precisely chosen based not only on your customers' location, but also for the type of product you offer. Our payment forms are also instantly translated to your customers language and the price is presented in their local currency.

Epoch's Logo GPS is available to all Epoch merchants. Please contact your sales representative to ensure that your account is enabled to accept all worldwide payment options, or write to salesteam@epoch.com if you have any questions.

Want the latest and greatest?  
Read more about Epoch's V3 Responsive Payment Forms here.  

Why is Epoch charging me?

Sometimes people rush to complete a sale without reading all of the details of the purchase.  Almost everyone is guilty of this at some level.  For instance, who reads all those service agreements when you upgrade a piece of software, and even if you did read them would they make any sense to you?   Who wants to read multiple pages of information just to use an app on a phone, or laptop or tablet anyway?

It's often said that the devil is in the details.  Or in other words, the fine print.  And while there may be some truth to that sentiment, this is never the case with a purchase you make with Epoch.  We ensure that the terms and conditions of every sale are clearly, legibly, and prominently displayed on the form in which you enter your payment information.  Second, we require merchants who use our services to list the terms and conditions on their website as well.  Third, you will receive an email immediately after completion of the sale stating exactly what was purchased and the terms of the sale.  Fourth, information about how to change your purchase, update your payment type, cancel a subscription, or get help with a password are all stated directly on your email receipt of purchase.  Fifth, you can cancel any membership/subscription at any time you wish.  You are not required to remain in any subscription.  Ever.

You are, however, responsible for purchases you make.  And, you are also responsible for subsequent billing if you remain a subscriber to a website.  It is for this very reason that we go beyond reasonable expectation to ensure that you are fully informed of any purchase you make online.  We want every customer that uses Epoch to manage their online subscriptions and purchases to be completely satisfied with our services. 

To learn more about our services please visit Epoch.com.

Content Services and Subscription Based Billing

There are many examples of subscription based services for virtual content. These are services where you pay an incremental fee for access to various kinds of media.  With advancements in technology and bandwidth, more and more we are living in a world of virtual content.  Of course cable service providers have been around for decades and are a perfect example of paying a recurring fee for media services.  More recently, specialty companies like NetFlix for movies, Hulu for TV shows, and Spotify for music have gained popularity for their ease of use, use-anywhere mobility, and access to continuously available content on demand.

Established in 1996, Epoch is a global leader for internet-based subscription based billing for digital content.   Subscription billing presents its own unique challenges as does digital content.   We are the most experienced payment service provider in this space.  Our services are 100% PCI compliant and we are fully accredited by the card associations and the Better Business Bureau.

If you are a merchant in need of subscription billing services or other types of billing models, we would love to talk to you about your options. Feel free to contact us any time.

If you are a subscriber to a service that we bill for and have questions about your bill, feel free to contact Billing Support  24/7/365.

For help researching a charge on your account, see this post.

For Merchants: Helping your site feel at home all over the world

For Epoch Merchants:
Introducing Logo GPS

You want your surfers to feel welcome on your site, no matter where they are coming from.  And ultimately you probably want to sell them something.  Your site needs to speak their language and offer payment types familiar to your customer.  We're helping you do that. 

We've launched a new product that will give your site a localization feature and inform your customers of their region-specific payment options prior to visiting the payment page.  It also promotes the region specific payment options best suited to your customer and your product. 

Our new Logo GPS (Geo-targeted Payment Script) provides visitors to your site with a custom generated graphic displaying the logos of the most popular local payment options for their location.  It is easy to implement and gives your site a custom feel to international customers.

Logo GPS is the perfect complement to our Smart Payment Page which vastly reduces the number of decisions for the customer. The payment types presented are carefully chosen based not only on your customers' location, but also for the type of product being offered. Our payment forms are also instantly translated to your customers language and present in their local currency.

Epoch's new Logo GPS is available now to all Epoch merchants. Please contact your sales representative to ensure that your account is enabled to accept all worldwide payment options, or write to salesteam@epoch.com if you have any questions.

For a complete list of the local payment types accepted at Epoch click here.

State of the Art Customer Support and Service

We are here for you 24 hours a day, to help you find your orders and manage your online subscriptions.  Multilingual support specialists available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

• Use the "Purchase Finder" to find or manage your purchase
• Email us at billingsupport@epoch.com with your question or request
• Use our instant chat feature and get a live agent instantly  
• Phone us to speak to a live representative  

          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.

Epoch Accepts SafetyPay

SafetyPay is a real-time online payment solution that enables hundreds of millions of consumers to shop from merchants worldwide and pay in their local currency directly from their bank account or with cash. The SafetyPay solution is available in Europe, Canada, and Latin America.

SafetyPay guarantees no fraud and no chargebacks while supporting mobile, call center applications, e-invoices, pay-outs, and promotions.

SafetyPay is accepted by thousands of merchants in dozens of countries around the world.

(Click image to see larger)

For a complete list of the local payment types accepted at Epoch click here. 

Epoch's V3 Payment Form - Innovation for the growing mobile market.

For Merchants:

Due to a fast growing mobile marketplace, Epoch has released a new version of their payment form catered specifically for users of tablets and smart phones.

Epoch has been been monitoring the growth of mobile purchases and the data speaks for itself.  More and more people are getting to you via a mobile device and this represents a significant and growing percentage of your sales.  This trend is expected to continue.  With the introduction of our latest payment form, we believe we can help this trend translate to an even greater boost in mobile sales.

We quietly released version three (V3) of their payment form a few weeks ago.  It does not replace payment forms already being used.  Instead it is an option available to any Epoch client who wishes to take advantage of it. 

V3 has all the same great benefits of our highly developed Smart Payment Forms.  Basically, there are two features that set version three apart.  First, V3 has an updated, more modern look.  It has a fresh design and a very clean interface that is well suited for smaller screens.  Second, it employs bootstrap technology allowing it to scale into tablet and smartphone browsers as well as desktop browsers (including IE7) via responsive CSS.  V3 looks great and even adapts to portrait or landscape orientation automatically.  It works just as well on a desktop or laptop and is really the best solution we've found for mobile devices.  It simply makes the mobile purchase experience very easy.

Epoch's responsive V3 payment form is available now to all Epoch clients and is incredibly easy to implement by simply adding a little more information to your linking code.  Simply go to any of your payment form strings and add &version=3 to your linking code in the URL.  Alternatively, clients may ask Epoch tech support to make V3 their default payment page, thus avoiding the need to change any links at all.  V3 performs equally well on desktops as it is a device friendly page.  It is not necessary to use separate templates for desktops versus phones and tablets. 

You do not need to contact us to implement the new form.  But if you have any questions, feel free to get in touch with us at any time. 

Don't be a victim of fraud. Know the scams. Use sites you trust.

::: SCAM ALERT :::

If anyone contacts you by phone, email, or any other method and claims to be a representative for Epoch, do NOT respond to them in any way.  Under no circumstances should you give any of your personal data including credit card numbers, to any one who contacts you unsolicited.  If you do you will get ripped off. 

Epoch does not contact anyone asking for personal information.  You could be asked for partial information if you were to proactively contact Epoch with a question regarding a charge, but even then we do not ask for compete account numbers. 

Protect your debit and credit card numbers from fraud.  Use them only on sites that you trust and when the site is secured.

When shopping online, always look for security features from your browser.

Make sure the site begins with https:// and not http://

 And if you believe your card number might have been compromised and used to make a purchase you did not approve, and was processed by Epoch, contact us any time and we will be happy to help you. 

Epoch.com customer service is available 24 hours a day / 7 days a week / 365 days a year.

Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810

Epoch Payment Services - Global Acceptance for Merchants in the US and EU

Epoch US | EU
 

Epoch is the most experienced High Risk Internet Payment Service Provider (HRIPSP), serving merchants of digital content since 1996. Offering an ever growing number of local, regional, and international payment options, Epoch helps you reach the most customers and a number in the global markets. No other billing company matches the features and benefits available to every Epoch client.

Epoch is the only HRIPSP that does not require a reserve hold back or a security deposit.

Epoch accepts 40 payment options and continues to add new ones to capitalize on your international traffic.

All systems are Level 1 PCI compliant providing state-of-the-art security, reliability, and flexibility.

Our systems deliver real-time tracking, reporting, and provide data post-back for all transactions

Dynamic filtering protocols provide optimal throughput and reduced fraud

Custom designed proprietary processing engine ensures adaptability

Password management for membership sites

The industry's first affiliate tracking and payment service

Marketing and retention tools designed to help you increase customer loyalty and sales

Expert risk management

24/7/365 In house billing support call center

24/7/365 In house tech support

Credit and chargeback management

Weekly payouts

Smart payment forms automatically present targeted options utilizing:

- 40 payment types (and growing)

- 11 languages (automatically detected and presented on payment forms and email receipts)

- 59 currencies - converted and presented automatically based on customers location

- Optional regional specific pricing

We help you reach your potential.

Please contact a representative today and make Epoch your Primary Choice in online billing.

epoch.com
Direct: +1(310) 664-5700
Skype Toll Free: 1(888) 627-3888
sales@epoch.com

The Value of Premium Services

Online Merchants Benefit Using Epoch's International Payment Processing Services

• Epoch enables your online business to accept many more payment types than you could with your own merchant account.  By  accepting dozens of different international, regional, and local payment types, international customers can increase your sales significantly.
• Epoch provides its clients with state-of-the-art payment forms and other features such as our proprietary marketing tool, Logo GPS, a localization feature which addresses your local customers based on their location. 
• Epoch's Smart Payment Forms are custom generated for each transaction and address each customer in their language, the currency of their location, and with payment options popular in their region.
• Epoch does not charge any type of reserve withholding or security deposit which means you keep more of your money from day one.
• Epoch's risk management team monitors your sales and manages your portfolio to ensure you remain within card association thresholds with regard to credits and chargebacks, domestic and foreign.  The level of granularity in this area ensures that your overall portfolio performs at its highest possible level. 
• Epoch provides 24/7/365 support to your customers in virtually every language by phone, chat, and email.
• Epoch provides 24/7/365 technical support should you have a problem with your password scripts or need assistance with any billing issues.
• Epoch provides you with a personal account representative who monitors your account and is there to answer any questions you may have.
• Epoch's position as one of the most experienced payment service providers of digital content provides a considerable advantage to your online business with its proprietary fraud filtering systems and data analysis. 

Looking For A Payment Solution?

If you are a merchant selling digital content or online services and looking for an Internet Payment Service Provider, we have a comprehensive solution for you.  

The Benefits of Using an IPSP

There are many aspects to an online business, but ultimately once you've established your site and created your good or service, you need a means to accept payments.  Ideally you want a solution that helps you maximize revenue, relieves the most stress, enables you to focus on building your business, and provides longevity.

• Epoch enables your online business to accept a lot more payment types than you could with your own merchant account.  Currently we are accepting 40 different payment types.  Depending on how much international traffic you have, alternative payment types can increase sales as much as 10% to 20%. 
• Using an IPSP which has an enormous database of fraud information and analysis to protect your account provides a considerable advantage.  The vast amount of merchants we process for helps us identify and block all types of "friendly fraud" and deliberate fraud, and includes protection from fraudulent affiliates.
• By using an IPSP you shift the risks of a personal merchant account in a high risk merchant category to an established IPSP who specializes in this type of processing.
• A risk management team monitors your sales and manages your portfolio to ensure you remain within card association thresholds with regard to credits and chargebacks, domestic and foreign.
• Epoch provides 24/7/365 support to your customers in virtually every language by phone, chat, and email.
• Epoch provides its clients with cutting edge payment forms and other features such as our latest release, Logo GPS.  Our Smart Payment Forms are custom generated for each transaction and address each customer in their language, the currency of their location, and with payment options popular in their region.
• Epoch does not charge any type of reserve withholding or security deposit.  You keep more of your money from day one.
• You don't need to have perfect credit to use an IPSP.
• You have a personal account representative that you can contact with any questions you may have about your account.
• Epoch provides 24/7/365 technical support should you have a problem with your password scripts or billing issues.

For a complete list of the local payment types accepted at Epoch click here.

Contact us to learn more about how we can help your online business thrive.

How to cancel or manage a subscription billed by Epoch

If you know your member or transaction ID, have it ready.  If not, no problem!  There are other ways to identify your purchase with us. 

We make it easy for you to contact us!   The choice is yours. 

1. Use the "Purchase Finder" listed on the front page of the site 
2. Send an email to billingsupport@epoch.com with your request
3. Use our instant message feature to chat with a live agent instantly  
4. Call and speak to a live representative 

                    Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810
 

Epoch.com customer service is available 24 hours a day / 7 days a week / 365 days a year.

Epoch Payment Solutions

Epoch, a technology company based in Santa Monica, California specializes in international payment solutions for merchants based in the United States and the European Union. 

Founded in 1996, Epoch is a fully approved Internet Payment Service Provider (IPSP) as recognized by the credit card associations, (a PCI compliant Level-1 Service Provider) and a leading innovator of web-based billing for domestic and international online markets. 

Epoch provides merchants with customized billing services by accepting payments on their behalf, eliminating the need to obtain and manage their own merchant account and customer service center. By centralizing the payment process Epoch is able to drastically reduce a merchant's exposure to fraudulent transactions while accepting more payment types than a typical merchant would have access to.   This vastly increases opportunities in markets around the globe where less traditional payment types are more often used.