Seeing a charge from Epoch on your bill?

Sometimes people rush to complete a sale without reading all of the details of the purchase.  Almost everyone is guilty of this at some level.  For instance, who reads all those service agreements when you upgrade a piece of software, and even if you did read them would the legal-ease mean anything to you?   Who wants to read multiple pages of information just to use an app on a phone, or laptop or tablet anyway?

It's often said that the devil is in the details.  Or in other words, the fine print.  And while there may be some truth to that sentiment, this is never the case with a purchase you make with Epoch.  We ensure that the terms and conditions of every purchase are clearly, legibly, and prominently displayed on the form in which you enter your payment information.  Second, we require merchants who use our services to clearly list the terms and conditions on their website as well.  Third, you will receive an email immediately after completion of the sale stating exactly what was purchased and the terms of the sale.  Fourth, information about how to change your purchase, update your payment type, cancel a subscription, or get help with a password are all stated directly on your email receipt of purchase.  Fifth, you can cancel any membership/subscription at any time you wish.  You are not required to remain in any subscription.  Ever.

You are, however, responsible for purchases that you make.  And, you are also responsible for subsequent billing if you remain a subscriber to a website.  It is for this very reason that we go beyond reasonable expectation to ensure that you are fully informed of any purchase you make online.  We want every customer that uses Epoch to manage their online subscriptions and purchases to be completely satisfied with our services.

To learn more about our services or inquire about a charge, please visit Epoch.com.

What is the payment card industry data security standard?

The payment card industry data security standard (PCI-DSS) process was created to provide secure transactions for purchases that take place on the internet.  It is required that all online businesses comply with this process at the point of sale.  The payment card industry data security standard process provides that confidential information is encrypted during transfer.  It promotes a safer online marketplace and ensures that online merchants adhere to safety standards when handling sensitive financial data. 

In 2002, Epoch was among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code. Furthering our commitment to security, Epoch was the first to certify with the PCI –DSS then known as CISP, in April 2002.

Who is Epoch.com?

Epoch, a technology company based in Santa Monica, California specializes in international payment transactions for merchants in the U.S. And E.U. 

Founded in 1996, and recognized as a fully approved Payment Service Provider (PSP) by the credit card associations, Epoch has been the leading innovator of web-based billing in the most demanding online markets.

Epoch provides merchants with customized billing services by accepting payments on their behalf, eliminating the need of the merchant to obtain and maintain their own merchant account and customer service center. By centralizing the payment process Epoch is able to drastically reduce the merchant's exposure to fraudulent transactions while accepting more payment types than a typical merchant would have access to. 

To find out more, visit us at epoch.com. 

Epoch Accepts Mister Cash

Mister Cash is the most popular online payment method in Belgium.  A Mister Cash payment occurs in real-time from a customer’s online bank.  For Belgium customers who bank with Dexia, BNP Paribas, ING, FINTRO, KBC, CBC, AXA bank or VDK Spaarbank, Mister Cash is a very convenient way to make purchases online.   Mister Cash is a closed loop debit card service.

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Helps Customers Resolve Disputes

Sometimes a customer is not sure why they've received a charge from Epoch.  This can happen because we are the payment service provider for thousands of online merchants.  So, how do you know which purchase you've been charged for?


People understandably get upset when they think someone has taken their money without authorization.  They feel they've been ripped off or have fallen victim to a scam.  While it is a possibility that someone may have used your credit or debit card without your knowledge, this is very rarely the case.  People often make purchases they later forget about.  A quick review from the Epoch website or with a helpful customer service representative can help you recall what you purchased.  
 
You should have received an email receipt from Epoch when the purchase was initially completed.  Check your email now to see if you have it.  (see #1 below)   If you did not receive your email receipt for the transaction, then you can easily find the details of any transaction by using the Purchase Finder on Epoch's home page.  There you may review any charges processed by Epoch and see exactly what they were for and when they were made.


 
If you wish to find out why you received a charge from Epoch, there are several ways to do so. 

1)  Use your email search bar and type in "Epoch" to try to retrieve your email receipt.  Information about your purchase and how to contact customer support can be found there.

2)  If you can't locate your receipt, go to Epoch.com where you can use the Purchase Finder tool to identify the purchase made to your card.  

3)  If you're still having trouble, you can call our customer support center any time of day and get a live agent on the phone within seconds.  There are no endless menus to navigate and calls are generally connected to a helpful agent within fifteen seconds.

4) If you'd rather not call, you may use our live chat option.  You'll be connected to a helpful agent within a few seconds.

5) Alternatively you may send us an email with any question you have.

In the unfortunate circumstance that your card number has been compromised, we'll be happy to help you resolve the charges.  You will then want to contact your bank's fraud department and report your card as stolen so they may reissue you a new card number.  If you delay reporting a lost, stolen, or compromised card, your liability for additional fraudulent purchases increases.  If your card number has been stolen and a purchase was made as an unauthorized debit card or other electronic fund transfer, you may have additional protections under federal law.

Tip: Report your lost or stolen card within two business days of when you discover it is missing so you limit your losses to $50 or less.  For more information about how to protect your accounts, visit the official US government website for the Consumer Financial Protection Bureau.

Epoch is a trusted name since 1996 and we never forget that we are a service industry.  We're always here to help.

Epoch Accepts Euteller

Euteller payment service enables an additional online payment method to credit cards, addressing consumer security and privacy issues by placing the payment authentication responsibility with their existing online banking relationship.

Consumers make direct payment using online bank account without disclosing any personal information.  Payments are processed immediately allowing merchant to receive real-time notification of payment.

Increase your sales by offering Eutellers' secure and reliable payment option to more than 3 million potential customers in Finland.

Supported banks:

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts ePay

ePay is an eWallet used in Bulgaria.

ePay was developed on the back of the success of the initial online stores that accepted debit cards for purchases. ePay eWallet service requires the preliminary registration of a customer debit or credit card, which gives the consumer additional confidence and security when paying online. ePay can also be used to pay utility bills, taxes, and, other local authority charges.

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts EPS

EPS (Electronic Payment Standard) is a debit card used in Austria which similar to iDEAL. The payment method was created in 2001 and has a reach of 2.5 million Austrian bank card/account holders.

EPS provides customers with an easy, secure and reliable method of making real-time payments.   This payment service is also used by e-Government, allowing large numbers of official payments to be made quickly and simply using EPS. Anyone with access to Internet banking can use EPS to pay online at no additional cost. 

For a complete list of the local payment types accepted at Epoch click here. 

How to cancel a subscription from Epoch.com

You may cancel a subscription billed by Epoch at any time.  It's easy to do so online or by calling our customer service department.

To cancel a subscription, click here.  


Here are some frequently asked questions about subscription memberships:

If I cancel my subscription will my access to the website immediately expire?
No. Canceling a subscription will not immediately remove your access to the webpage. Regardless of what time you cancel, you will still have access to the site until the end of the most recent term that has been paid for.

I canceled my subscription but was still charged. What should I do?
If you have an email from Epoch Billing Support or the webmaster of the site verifying your subscription was canceled prior to any charges you are disputing, please forward it to billingsupport@epoch.com. We will be more than happy to resolve this issue by crediting your account for any transactions that might have been made in error.

How do I determine my member identification number?
Your member identification number is provided to you in a confirmation email which is sent immediately after your successful subscription purchase.  If you misplace this ID number, you can search for it by visiting https://epoch.com. You will be taken to a page where you may search for your subscription.

Epoch Accepts Ticket Premium

Based in France, Ticket Premium is a voucher-type of electronic payment method that can be used for online purchases.

There are approximately 20,000 outlets in the UK, France and beyond where customers may purchase a voucher in denominations between €10 and €100.  Ticket Premium virtual cards may also be purchased online.  

Vouchers contain an 11 or 14 digit PIN number for use at sales outlets throughout Europe, Canada, Africa, and South America.

Ticket Premium`s prepaid scratch cards are guaranteed for security and confidentiality.  Credit card or bank account information remains confidential.  Ticket Premium is based in France but can be used by customers from around the world.

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts Przelewy 24

Przelewy 24 is a secure real-time bank transfer service designed to connect customers and merchants. Payments made using Przelewy 24 will clear within 15 minutes. Przelewy 24 is currently supported by 18 major banks in Poland. 

For a complete list of the local payment types accepted at Epoch click here. 

Epoch Accepts PlusPay

PlusPay is an automatic payment solution that allows merchants to send and receive money to and from clients’ bank accounts instantly. All deposits are processed 24/7 through one of the eight supporting Finnish banks. Being registered with the Financial Supervisory Authority in Finland ensures that PlusPay maintains the leading standards of security in all their product and service offerings.

For a complete list of the local payment types accepted at Epoch click here. 

Epoch surpasses the hightest security standards

Epoch is an approved Internet Payment Service Provider (Visa) and Payment Facilitator (MasterCard).  Each year we exceed the expectations of the audits performed on our systems to ensure our compliance with all Payment Card Industry (PCI) standards and requirements.  Our international payment services have led the way in data security.

In 2002, Epoch was among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code.  Furthering our commitment to security, Epoch was the first to certify with the PCI –DSS (Payment Card Industry – Data Security Standard), then known as CISP, in April 2002. We understand the importance of the security of your customer's data.  It's our most important role.

Billing Support for Epoch.com

Epoch.com offers answers to frequently asked questions about purchases, memberships, passwords and much more. Should you have any further questions, please consult our contact us page.

What is billing support? 

Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership.

What is a member id?

A member id is a unique identifying number that corresponds to the membership that you have purchased. You will receive your member id immediately after the purchase of a membership via the email address that you provided on the payment page. You should always maintain a record of your member id and should use this number in any correspondence with a billing support representative. With this number a billing support representative can view your membership history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

I don't remember my password. How can I retrieve it?

If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Your password was also emailed to you at the time of the purchase. If your password has ceased working please use the purchase finder to refresh it.

How do I cancel my membership?

Please use the "Find My Purchase" to cancel a membership. You will receive an email to the address you entered upon purchase confirming that your membership has been canceled and that you will no longer be billed. If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it.

I already canceled my membership. Why did I get billed again?

Please check your email for a confirmation of the canceled membership. It will verify the final date and amount you were billed.

Can I reactivate my canceled membership?

In some cases it may be reactivated. Often times it is easier to simply place another order at the same website. Please contact us, if you would like the membership to be reactivated.

I only purchased a trial membership. Why are you still billing me?

All trial memberships convert to monthly memberships if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership to verify the trial period and the recurring billing process.

Can I view information on the membership that I purchased?

Yes, enter information into any 2 fields of the "Find My Purchase" page.

I was issued a credit. How long will it take for a credit to appear on my statement?

It may take up to 5 business days for the credit to appear on your statement.

What happens if my credit card expires (will expire soon) or my credit card number has changed?

Please contact a billing support representative with the information that needs updating.

What happens if my billing address, email address, or other contact information has changed?

Please contact a billing support representative with your member id and your new information and we will update your information within 24 hours. You will receive an email confirming the update.

Why was my credit card / debit card declined?

There could be a number of reasons why your card was declined. Please use a different card to place the order or contact a billing support representative, if you have additional questions.

What payment options does Epoch accept?

Epoch accepts all major credit, debit cards and popular alternative payment methods used worldwide.

Will the website I purchased appear on my statement?

No, your statement will not show the name of the website. Epoch.com is the merchant that will appear on your statement.

I have a question which has not been answered. What do I do?

If you have any further questions, please contact a billing support representative.

Making it easy to accomodate the world...

Accepting online payments brings a world of customers to your door.  We make each transaction as seamless as possible, regardless of where it originates.  Our payment forms automatically present translation in over a dozen languages.  Your product's pricing is instantly converted to the local currency equivalent so your customer knows exactly how much the item costs.

We accept every major currency and an ever increasing number of local, regional, and international payment types.  Each time a payment form is presented, it is custom generated specifically for your customer's experience.

We take a serious approach to accommodating your international traffic by making your customers feel right at home.

For a complete list of the local payment types accepted at Epoch click here.

Epoch Accepts Boleto Bancario

BoletoBancario is in the payment processing and integration business since 2000, delivering payment solutions for the Brazilian market.  For international customers, in partnership with EBANX,
Boleto Bancario EBANX is a payment method tailored for international e-merchants willing to receive payments from Brazilian customers.

BoletoBancario EBANX offers a 100% guaranteed solution, meaning a hassle free operation with no chargeback risks whatsoever.  There is a limit of USD 3.000 (three thousand US Dollars) per end user per month. This is a normative imposed by Central Bank of Brazil, which regulates all Brazilians FX duties.

• No chargeback risks
• Indemnified solution
• Regulated by the Central Bank of Brazil

(Information compiled from the Boleto Bancario website) 

For a complete list of the local payment types accepted at Epoch click here.