What is a Member or Subscription ID?

Epoch's Billing Support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, and/or technical problems including accessing/viewing website content, password assistance or just to cancel your membership/subscription.

What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.


Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists are available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

• Use the "Purchase Finder" to find or manage your purchase
• Send an email to billingsupport@epoch.com with your question or request
• Use our instant chat feature and get a live agent right away 
• Phone us to speak to a live representative at any time
• Request an agent to call you at your convenience

          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.