How to Cancel a Subscription or Membership Billed by Epoch

If you are being charged for an online subscription or membership site and the billing descriptor says Epoch.com, it is very easy to manage your subscription online. If you wish to update your payment information, retrieve a password, change a password, or cancel your subscription, you can do this quickly and easily from our online services at any time.


If you are looking to discontinue a membership or subscription, the easiest way to do so is to use the online tool called the purchase finder.  Once you identify the item you wish to manage, you may update your payment information should you wish to continue your membership, or if you choose to cancel your membership you may do so. When canceling a subscription, you will receive an e-mail to the address you entered at the time of purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can help you locate your membership/subscription.

Our support team is available to you 24 hours a day to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists are available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

• Use the "Purchase Finder" to find or manage your purchase
• Send an email to billingsupport@epoch.com with your question or request
• Use our instant chat feature and get a live agent right away 
• Phone us to speak to a live representative at any time
• Request an agent to call you at your convenience

          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.  We're always open.