We Make It Easy

Epoch maintains one of the most experienced online customer service centers in the world.  Launched even before Google was established, our customer service and billing support call center has provided consumers with around-the-clock support by phone, email, and instant chat in multiple languages and formats.  We've also integrated support via Skype, or, you may request to have an account representative call you at your convenience.  We make every effort to ensure that a consumer with a question can reach us quickly and easily.  Our friendly and knowledgeable staff is in-house and not out-sourced.  And generally, calls are answered by a live agent within fifteen seconds or less.  We are always here for you. 

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The Importance of the Payment Page

A potential customer has reached your site and is ready to make a purchase. Now you need your billing company to make the payment process swift, easy, intelligent, and with as little friction as possible. The fewer clicks and decisions your customer has to make, the better.  The page should have a clean presentment with all required information and terms clearly displayed.  

The philosophy behind Epoch's Intelligent Payment Form is simplicity through technology. Our payment forms automatically determine what language to present to your customer. A second seamless but important feature involves presenting the appropriate payment types based on your customers location. Additionally the payment page will also determine the default currency type to be displayed. This is especially helpful for your international traffic and creates a swift transaction for every customer.  Automating these consumer decisions translates to fewer clicks, less friction and fewer abandoned sales resulting in a higher number of successful transactions.

Epoch - A Payment Industry Icon

Since 1996, Epoch has been a pioneer in online billing for subscription-based media as well as other qualifying digital content.  Many of the largest and most popular entertainment sites in the world incorporate Epoch as their billing service of choice due to our experience, expertise, and ethical standards which have become the benchmark of the IPSP industry.

Consumer inquiries and merchants looking for billing solutions may reach us at Epoch.com. 

Are you a merchant looking for a billing solution?

If you need an online billing solution, Epoch provides international billing in multiple languages and currencies, and accepts international, regional, and local forms of payment.  There are no monthly fees, no reserve requirements, and no need for a personal merchant account.

Learn more about us at by visiting https://epoch.com/our_services.html

Do you have a question about Epoch, or a charge to your bank account?

Use this link to access our FAQ's and all of our contact information.  You may call us toll free, contact us by email, use online chat, or even request that an agent call you.  The choice is yours.  Our friendly and professional customer support representatives are always available to help you, 24/7/365.

Frequently Asked Questions

Best Billing Company Awarded to Epoch

Epoch's award winning services have been recognized yet again, winning the award for best billing service provider for the second consecutive year.  The 2013 award marks the fifth time Epoch has received the honor.  Other recent awards include "Excellence in Leadership" and a "Lifetime Achievement Award" presented to our CEO. 

Welcome to Epoch

Epoch, a technology company based in Santa Monica, California specializes in international payment transactions for merchants based in the United States and the European Union. 

Founded in 1996, Epoch is a fully approved Internet Payment Service Provider (IPSP) as recognized by the credit card associations, (a PCI compliant Level-1 Service Provider) and a leading innovator of web-based billing for domestic and international online markets. 

Epoch provides merchants with customized billing services by accepting payments on their behalf, eliminating the need to obtain and manage their own merchant account and customer service center. By centralizing the payment process Epoch is able to drastically reduce the merchant's exposure to fraudulent transactions while accepting more payment types than a typical merchant would have access to. 

Question about a charge? 

If you wish to inquire about a charge to your bank account, Epoch's 24/7/365 Customer Support Call Center may be reached by phone, Skype, email, or online chat.   Please visit Epoch.com for all contact information.