Do you have an unknown charge from Epoch?

Epoch is a Payment Service Provider for thousands of internet merchants.  If you receive a charge from Epoch, it was for an online purchase from a website where we are the payment processor.  Each time a purchase is made with our services, an email receipt is sent to you which includes information about the purchase including the amount charged, what the purchase was for,  and information for customer service and billing support.

Many times people forget about purchases they make, or, they do not read the terms of the purchase or the information clearly provided to them at the point of sale and in the email confirmation.  Alternatively, they may simply not have taken note that Epoch was the name that would appear on their billing statement when they made their purchase.  For these reasons, there are those who go to complaint boards, etc..  who think they've been the victim of a scam when in fact, they have not.  Epoch employs ethical best practices and is an approved payment gateway that is fully compliant with all Payment Card Industry (PCI) regulations.  We are also accredited by the Better Business Bureau. 

In the rare instance that your card information was compromised and used to make purchases processed by Epoch, your are urged to contact Epoch immediately for assistance.  If your card was indeed compromised, the unauthorized user had to know some information about you to get the card approved through Epoch's gateway.

Banks have rules about how much money can be "reversed" in a situation like this.  It is the responsibility of the cardholder to examine their statements and identify any errors or erroneous charges.  If your card was indeed compromised there may also be other purchases made with other merchants by the person who used the card.  In a case such as this you should contact your banks fraud department and have that account closed and get a new card issued immediately.  The longer you wait to to do this the more liable you become for any charges made.  Monitoring your statements and expedient reporting of any unknown charges is the responsibility of the cardholder. 

Our billing support services are available 24/7/365.  Feel free to contact us anytime with any billing related questions you may have.  We are always happy to help.

For more information about how to resolve a complaint, please see this post.