What do online merchants look for when choosing a payment service provder?

- For Merchants -

There are many payment service providers out there.  Choosing the one that works best for your online business is important.  You need to balance performance, security, support, flexibility, features, and at the end of the day... find the one that will help you make the most money. You want to find an established company that is PCI compliant and helps you balance risk management with optimum throughput.  Some considerations are: 

Types of Cards and Payment Types Accepted 
Epoch accepts many forms of payment and the list continues to grow.  For a complete list of the local payment types accepted at Epoch click here.

Cost-per-Transaction
Epoch does not charge a per-transaction fee, nor is there any fee for declined transactions.  Our processing fees are percentage based and adjusted for volume.

Reserve Withholding -or- Security Deposit
Payment Service Provider's typically have a reserve requirement.  It can range anywhere from 3% to 10% based on several factors.  Epoch does not require a security deposit and we do not withhold any of your funds as a reserve.  

One-time Costs
Epoch does not charge an application fee, or set up fee.  There are no one-time costs to set up an account with Epoch.  There are annual fees that must be paid to the card associations however, as is the case with all Payment Service Providers. 
 
Monthly Recurring Costs
There are no monthly maintenance costs with Epoch. 

Regions Where You Can Accept Transactions 
With the exception of countries, regions, or entities designated by The Office of Foreign Assets Control ("OFAC"), Epoch accepts transactions worldwide. 

Multi-Currency Options
Epoch provides conversion for 59 different currencies. 

API Availability
Epoch provides several APIs to address integration needs of all types.  If you have a specific need that we have not yet addressed, we will work with you to find the best solution. 

Customer Support
Epoch's customer service is available 24/7/365 in multiple languages via phone, email, and instant chat.

Time Required For Integration
Integration is easy.  Once you submit your agreement and the site is found to be compliant with all card association rules, you can begin accepting transactions within hours.

Technical Support
Our technical support team is available 24/7/365 and is located in-house and never outsourced.  Most of the members of our team have been with us for many years, and each understands the intricacies of integration.  We have an excellent record for turn-around time and resolution.  We're always open.


If you have any questions for us, give us a call.  310.664.5700 or  888.627.3888

Or write to Sales@Epoch.com.