How do I cancel my membership or subscription?

Does the descriptor by a charge to your account indicate Epoch?

If so, the easiest way to cancel a membership or subscription is to use our online purchase finder to identify the charge and cancel it online. You will receive an e-mail to the address you entered upon purchase confirming that your membership or subscription has been canceled and that you will no longer be billed.  If you cannot use the form due to insufficient information, please contact us so that we can locate your membership/subscription and cancel it. 

If you don't know your order ID, have the card number handy when you contact us, but note that an Epoch representative will not ask you for the entire number.

We are here for you 24 hours a day, to help you with any questions and to assist you in managing your online subscriptions.  Multilingual support specialists are available.  Contact us by chat, phone, email, or use our online search tool.  The choice is yours!

• Use the "Purchase Finder" to find or manage your purchase
• Send an email to billingsupport@epoch.com with your question or request
• Use our instant chat feature and get a live agent right away 
• Phone us to speak to a live representative at any time
• Request an agent to call you at your convenience

          Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810


Customer service is available 24 hours a day / 7 days a week / 365 days a year.